Designing the Enterprise Services Experience Platform (ESXP)
Microsoft
Information architecture | Interaction design | UI design | Prototyping
Role: Interaction/UI designer
Team: 12 designers (4 visual, 8 interaction/UI), 1 researcher, 9 product owners, 7 engineering teams
Duration: 8 months
Tools: Figma, Adobe XD, Microsoft Fabric design toolkits/systems, Microsoft Teams
Platform: Web application
Project overview
Microsoft offers a wide range of consulting and support services globally to their customers. I helped redesign the internal Microsoft Enterprise Services Experience Platform (ESXP) that is used by thousands of Microsoft employees. The platform consists of 10 different tools and handles all services creation, delivery, and management; from lead to order to cash .
Challenge
Using numerous, siloed tools prevents effective collaboration where overlapping roles and tasks exist and results in inefficient and inconsistent work streams.
Solution
Design a streamlined, unified experience that empowers employees to provide and manage services for their customers.
My role & contributions
I was an interaction designer on this project and I collaborated with 12 designers, 9 product owners, and 7 engineering teams across the globe. I was also the lead designer on a legacy deal management tool that needed to be redesigned with new features and UI.
I applied user-centered design methods to create personas, user flows, wireframes, prototypes, mockups, pattern libraries, style guides, and design specifications to communicate information architecture, flows, and interactions in the platform.
Process overview
Brainstormed and ideated with fellow designers to define tasks, user flows, and information architecture for the platform V2 by leveraging research findings and business requirements.
Designed interactions and user interfaces to promote usability and support international audiences, currencies, and languages.
Created low-fidelity wireframes and translated them into interactive, high-fidelity prototypes to communicate task flows, interaction patterns, UI component behaviors, and edge case handling.
Worked directly with engineers and product owners to implement and validate features based on design specifications and acceptance criteria.
Led design efforts for a legacy deal management tool to integrate new business crucial features and create new UI patterns and UI elements to replace existing ones.
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